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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times : "The customer is always right. " But let’s face it--sometimes the customer is misinformed, con
Customer Service : Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads,
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
STEVE WOZNIAK, Apple co-founder : "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of peop