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Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
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Brisk, capable, humorous, highly opinionated, and frequently ironic, The Complete Indian Housekeeper and Cook opens a fascinating window on the day-to-day life of the British in India in the
STEVE WOZNIAK, Apple co-founder : "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of peop
Your total guide to putting a powerful management tool to work in your organization
Why strategic planning? Because a well wrought strategic plan helps you set priorities and acquire and allo