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Customer Satisfaction is Worthless, Customer
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers. -
Melissa & Doug Hair Stylist Costume Role Play
Melissa & Doug Hair Stylist Costume Role Play Set -
The Complete Indian Housekeeper and Cook (Oxford
Brisk, capable, humorous, highly opinionated, and frequently ironic, The Complete Indian Housekeeper and Cook opens a fascinating window on the day-to-day life of the British in India in the -
High-Tech, High-Touch Customer Service: Inspire
STEVE WOZNIAK, Apple co-founder : "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of peop -
Strategic Planning for Nonprofit Organizations:
Your total guide to putting a powerful management tool to work in your organizationWhy strategic planning? Because a well wrought strategic plan helps you set priorities and acquire and allo