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By turns alarming, touching, and funny, the pages of London Labour and the London Poor exposed a previously hidden world to view. Henry Mayhew conducted hundreds of interviews that provided
Customer Service : Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational
"Filled with treasure and big ideas, this book will help you become exceptional. " - SETH GODIN
In a tight market, your most powerful growth engine and your best protection from competit
In this charming comedy of manners, a well-intentioned king vows to forego all fleshly delights, setting the stage for romantic hijinks. The customary Shakespearean comic elements — lovers inCreated through a "student-tested, faculty-approved" review process with more than 150 students and faculty, MGMT4 2011 EDITION offers an engaging and accessible solution to accommodate the diverse li