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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times : "The customer is always right. " But let’s face it--sometimes the customer is misinformed, con
"Filled with treasure and big ideas, this book will help you become exceptional. " - SETH GODIN
In a tight market, your most powerful growth engine and your best protection from competit
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
Not the Same Old Customer Service Textbook
Customer Service : Skills for Success uses a variety of activities and example to gain and hold readers’ interest while providing
B&G service according to customer requirement.