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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a boom
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
Not the Same Old Customer Service Textbook
Customer Service : Skills for Success uses a variety of activities and example to gain and hold readers’ interest while providing
STEVE WOZNIAK, Apple co-founder : "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of peop